Bisulfide

Some customers who subscribe to the Virgin Media M Package (which is the up to 2 Mbps version), are disappointed to find that the upstream is lower than that advertised by the internet service provider. This is surely disappointing for those customers who were vigilant enough to compare broadband services before buying.

It turns out that those customers in certain areas are receiving upload speeds of around 200 Kbps, whereas the advertised upload is 256 Kbps. It seems that some areas have been limited, while the rest of the Virgin Media network have the correct upload of 256 Kbps.

The problem appears to have been around before Virgin Media started. The network was previously run by NTL and Telewest. the latter had the better developed network and it appears that the customers who are on that particular network experience the better upload.

Virgin Media’s Statement: “Work to align minor differences in speeds across the NTL and Telewest customer bases is ongoing and should be complete very soon, along with further initiatives to reinforce our position as the UK’s leading residential broadband service. We apologise for any confusion and will be updating our website accordingly.”

Regardless of what anyone says, there is no doubt that the advertising standards authority (ASA) will be taking a look at this very public opening of customer complaints.

Source: ISP Review